Customer Care

Customer Care…

is the service provided to customers before, during and after completion and using goods and services.

Good customer Care provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost clients, because consumers might take their business to a competitor.

Good customer Care involves developing bonds with customers, hopefully leading to longterm relationships. It creates advantages for both customers and the business alike. Customers benefit because the business is providing a service that meets their needs. The business benefits because satisfied customers are likely to be repeat customers. They will stay with the business. However, good customer service is not easily achieved. It takes time to establish. It requires investment to deliver consistent standards.

LR Building are affiliated with the WHICH Consumer Group.

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What is Which?

Which? Exists to tackle the issues that matter to all consumers

Which? Has certainly come a long way from our humble beginnings in 1957 when the first Which? Magazine was published from a converted garage in Bethnal Green.

More than 58 years later, Which are now the largest consumer body in the UK, with over 680,000 members that subscribe to our magazine, and over 335,000 online subscribers* – and this is constantly growing.

Complaints 
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/membership/whichtrustedtraders/

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